|
Track |
Course# |
Program |
|
BW |
0403 |
Business Writing Workshop |
|
BW |
0415 |
Email Etiquette Workshop |
|
CO |
0427 |
Communicating with Diplomacy and Tact |
|
CO |
0439 |
Conflict Resolution |
|
CO |
0440 |
Communication with a Multigenerational Workforce |
|
CO |
0442 |
Diversity in the Workplace |
|
CO |
0451 |
Telephone Etiquette Skills Training |
|
CO |
0455 |
High-Impact Presentation Skills |
|
CO |
0463 |
Interpersonal Communication Skills |
|
CO |
0475 |
Peer Leadership: Getting Results without Authority |
|
CO |
0487 |
Power Communication Skills Training |
|
CO |
0493 |
Power Negotiating Skills Training |
|
CO |
0499 |
Power Questioning Skills Training |
|
CS |
0511 |
Coaching Customer Service Skills Training |
|
CS |
0515 |
Creating Positive First Impressions |
|
CS |
0535 |
Customer Service Intelligence |
|
CS |
0537 |
Customer Service Leadership |
|
CS |
0558 |
Customer Service Measurement |
|
CS |
0560 |
Customer Service Essentials for the Frontline |
|
CS |
0562 |
Developing Exceptional Customer Service Skills |
|
CS |
0581 |
Working with Internal Customers |
|
CS |
0595 |
Dealing with Difficult Customers |
|
CS |
0599 |
Sales Training |
|
HR |
0601 |
ADA/FMLA/Worker’s Comp Compliance |
|
HR |
0607 |
Conducting Effective Workplace Investigations |
|
HR |
0619 |
Developing Effective Safety Leadership |
|
HR |
0625 |
Developing Executive Leadership |
|
HR |
0630 |
Downsizing & Layoff Strategies |
|
HR |
0635 |
Emotional Intelligence |
|
HR |
0643 |
Employee Retention Strategies: Reducing Turnover |
|
HR |
0655 |
Essentials of Human Resources Management |
|
HR |
0665 |
Human Resources and the Law |
|
HR |
0679 |
Human Resources Measurement and Metrics |
|
HR |
0680 |
Internal Communication Strategies |
|
HR |
0682 |
Motivating a Multigenerational Workforce |
|
HR |
0684 |
New Hire On-Boarding Strategies |
|
HR |
0685 |
Performance Management: Aligning Employees to
Business Strategy |
|
HR |
0690 |
Performance Appraisals & Evaluations |
|
HR |
0701 |
Recruiting, Interviewing and Selecting Employees |
|
HR |
0705 |
Succession Planning |
|
HR |
0715 |
Talent Management: Capturing Institutional
Knowledge |
|
HR |
0720 |
Workplace Violence |
|
HR |
0735 |
Preventing Sexual Harassment & Other Types of
Harassment |
|
LD |
0726 |
Advanced Communication Strategies |
|
LD |
0730 |
Advanced Teams |
|
LD |
0739 |
Leadership and Team Development for Managerial
Success |
|
LD |
0750 |
Leadership Skills for Managers |
|
LD |
0763 |
Leadership Skills for Supervisors/Preparing for
Leadership |
|
LD |
0765 |
Leading with Emotional Intelligence |
|
LD |
0768 |
Preparing for Leadership |
|
MS |
0770 |
Coaching & Counseling |
|
MS |
0775 |
Coaching: A Strategic Tool for Effective Leadership |
|
MS |
0780 |
Employment Law for New Supervisors |
|
MS |
0786 |
Fundamentals of Strategic Planning |
|
MS |
0799 |
Improving Your Managerial Effectiveness |
|
MS |
0810 |
Making the Transition from Staff Member to
Supervisor |
|
MS |
0823 |
Management Skills for New Supervisors |
|
MS |
0830 |
Effective Meeting Management |
|
MS |
0832 |
Supervising the Problem Employee |
|
MS |
0833 |
Teams in the Workplace |
|
OA |
0834 |
Administrative Assistant Skills Workshop |
|
OA |
0835 |
Communicating with Difficult People |
|
OA |
0840 |
Management Skills for Administrative Professionals |
|
SM |
0859 |
Business Etiquette Training |
|
SM |
0869 |
Critical & Creative Thinking Skills |
|
SM |
0875 |
Managing Your Stress |
|
SM |
0881 |
Effective Project Management Skills |
|
SM |
0885 |
Assertiveness Skills Training |
|
SM |
0892 |
Projecting a Professional Image |
|
SM |
0895 |
Time Management |
|
SM |
0897 |
Problem Solving & Decision Making |
|
SM |
0890 |
Manage Your Work-Life Balance |
|
SM |
0895 |
Strategic Thinking Skills |
|
TC |
0900 |
Measuring Results to Improve Budget Appropriations |
|
TC |
0905 |
Performance Measures |
|
TC |
0907 |
Intelligent Operational Cost Management |
|
TC |
0910 |
5S Training |
|
TC |
0932 |
Risk Management |
|
TC |
0944 |
Safety in the Workplace |
|
TC |
0950 |
Technical Communication |
